Resident Information

The pristine and glorious winters of Maine can create some work for everyone. Below you will find lots of information on how we handle the snowfall and also what you are expected to do to make snow removal run smoothly and you keep yourself safe.

Snow Removal 

We employ a local contractor who will plow the roads and parking spots during the winter. The plowing contractor will be clearing roads and driveways as necessary throughout storms. He will come to clear parking spaces depending on when the storm ends. Vehicles must be removed by the times listed and must stay clear of the lot until entirely completed. The tenant is responsible for getting their own vehicle moved so that plowing contractor can do his job effectively. As all of us Mainers are aware, each storm will be different and some will take longer than others to clear. We appreciate your patience and flexibility as we contend with what Mother Nature brings.

Please see the snow removal schedule for your property.  

If you cannot move your vehicles during these times, you will need to make some other arrangement for your vehicle as just one vehicle left in the lot can slow down the process for everyone. The plowing contractor charges $100.00 additional for every car not moved. Unmoved cars will be identified, and Tenants responsible for those vehicles will be charged accordingly. Any car that interferes with plowing may be towed at the owner’s expense.

Shoveling

Tenants are responsible to clear the snow off their balconies after each snowfall to prevent water damage in the apartments below. There will be shovels provided at all buildings for tenants to do this and also in case you need to leave the building before the walkways and driveways are plowed.  It is important to return the shovels to where they were taken from so others may use them. If, for any reason, there are no shovels, please call Jamey at 207-754-7000. Tenants are responsible for their own well-being and safety.

Sanding

There will be sand buckets provided in every building for tenants to use to ensure their safe passage on the grounds. It is important to understand that due to our weather, there is always the possibility of slippery conditions. It is important to understand that it is possible for ice to melt during the day and re-freeze during the evenings. It is solely the tenant’s responsibility to ensure that the walkways stay sanded. Please call the maintenance number at 207-829-1177 if you notice the sand buckets getting low.

All properties, please note:

If you cannot move your vehicles during these times, you will need to make other arrangement for your vehicle, as just one vehicle left in the lot can slow down the process for everyone. The plowing contractor charges $100.00 additional for every car not moved. Unmoved cars will be identified and Tenants responsible for those vehicles will be charged accordingly. Any car that interferes with plowing may be towed at the owner’s expense.

If you are leaving town at any time during the winter months and a car will remain, please contact Jamey at 207-754-7000 before leaving for directions on where you should park your vehicle. 

Please do not move into roadways until it is time to move vehicles, as it makes it difficult to keep the roadways clear.

All properties, please note:

If you cannot move your vehicles during these times, you will need to make some other arrangement for your vehicle as just one vehicle left in the lot can slow down the process for everyone. The plowing contractor charges $100.00 additional for every car not moved. Unmoved cars will be identified and Tenants responsible for those vehicles will be charged accordingly. Any car that interferes with plowing may be towed at the owners expense.

If you are leaving town at any time during the winter months and a car will remain, please contact Jamey at 207-754-7000 before leaving for directions on where you should park your vehicle. 

Broad Street

#1  If storm ends after 9:30AM, but before 12:00 PM, Cars must be moved by 12:45 PM.

#2  If storm ends after 12:00PM, but before 6:00PM, Cars must be moved by 6:45 PM.

#3  If storm ends after 6:00PM, on day 1, but before 9:30AM on Day 2, Cars must be moved on day 2 by 10:00AM.

Court Street

#1  If storm ends after 9:30AM, but before 12:00 PM, Cars must be moved by 1:20 PM.

#2  If storm ends after 12:00PM, but before 6:00PM, Cars must be moved by 7:20 PM.

#3  If storm ends after 6:00PM, on day 1, but before 9:30AM on Day 2, Cars must be moved on day 2 by 10:45AM.

Edgewater House

#1  If storm ends after 9:30AM, but before 12:00 PM, Cars must be moved by 12:00 PM.

#2  If storm ends after 12:00PM, but before 6:00PM, Cars must be moved by 6:00 PM.

#3  If storm ends after 6:00PM, on day 1, but before 9:30AM on Day 2, Cars must be moved on day 2 by 9:30AM.

In winter, turn the temperature up to 68 degrees. It is essential that all windows are kept closed and locked to reduce the risk of frozen pipes and to keep heating costs down so that rental rates do not need to be increased. If front doors to buildings are not shutting correctly, please call maintenance so that the problem can be corrected. Frozen pipes lead to water breaks, which in turn may ruin your possessions. You are responsible for your own renters insurance.

Smoke detectors are for your safety please do not remove them under any circumstances. Also, do not remove the batteries other than changing them. If a problem exists, submit a maintenance request

Once your lease has been signed and the deposit and rent have been paid, you will be given access to your keys to move into your apartment on the agreed-upon move-in date. Until then, there are a few things you can do to get ready for your transition. 

Useful Contacts for Your Move

Mail

You should file a change of address with the United States Postal Service so that your mail may be forwarded to your new address.

Electricity

You should call Central Maine Power at  1-800-750-4000 at least a few days before your scheduled move-in to request the power be changed to your name. You will usually only need to give your new address and unit number to the representative. In some cases, you may need the name of a previous tenant. If so, please call Melissa for assistance.

Cable/Internet 

If you are needing cable or internet service at your apartment, you will want to  arrange for that to be turned on at your new apartment. The main provider for the area is Spectrum. They can be reached by phone at 207-939-2977.

Dish/ Direct TV

If you live at one of our properties where Dish/Direct TV is possible, you must contact Jamey at 207-754-7000 for permission and specific directions before having anything installed on our property. 

All animals require permission from the leasing staff before move-in. Indoor-only cats are permitted in buildings with permission. Sorry, we do not allow dogs.

How do I pay rent? 

Rent is paid on your Tenant Portal using a savings or checking account. You can schedule rent to be transferred automatically, or you may go in each month and initiate a one-time payment. Tenants set up, change and/or stop payments on their own on their Tenant Portal. If you need any assistance with the portal, please contact Melissa at 207-577-5303. 

When is my rental payment considered late?

Rent is late after the 7th of each month. A 4% late fee is added to your account for payments received after the 14th of the month. 

What happens when my initial lease term is completed?

Once you have completed your initial lease term, your lease is still active as a month-to-month lease. This means you do not need to sign a new lease to remain in your unit. It also means you must give a 30 days notice to vacate, even if you are planning to leave on the date of your initial lease term expiration. 

Can I sublease my apartment?

We do not allow subleasing at Lewiston Auburn Apartments; however, should you need to leave your apartment before the completion of your initial lease term due to extenuating circumstances, please contact us. 

Can I move someone into my apartment?

Each lease is specific to only those people initially screened and accepted as residents at Lewiston Auburn Apartments and occupants of your unit. Only those listed on the lease should be residing at your apartment. Should you desire the addition of someone to your lease, please contact us to discuss the possibility and the process of having someone approved as an additional occupant. There are additional monthly fees for additional occupants. 

At Lewiston Auburn Apartments, we strive to address all maintenance concerns in a timely fashion; however, some issues require a more immediate response. Please read through the following to better understand what is and isn’t an emergency maintenance request and how best to reach us when you have any maintenance concerns. 

Emergency Vs. Non-Emergency:

Water leakage is an emergency. It affects not only your apartment but usually your neighbor below. Please call the emergency numbers immediately. Examples of emergencies: toilet overflowing, garbage disposal backing up & bathtub not draining. Slow draining is not an emergency, but please submit a maintenance request after you have checked for hair, bottle caps, etc., covering your drain.

Electrical emergencies are also serious. Examples of emergencies are the refrigerator not working or any sparks you may see coming from an outlet or switch. If sparks are seen, DO NOT try to unplug any appliance, T.V., etc. call the emergency numbers immediately.

Door lock malfunctions are an emergency only if you cannot lock your door. Being locked out of your apartment due to the loss of your keys is not. When you are locked out, please call Jamey or Melissa, and we will try to help out as soon as we can.

Heating is considered an emergency on a case-by-case basis. Please call the emergency numbers in all instances.

Maintenance Requests (non-urgent)

Please submit an online maintenance request on your Tenant Portal. If you are having difficulties accessing your Tenant Portal, please contact Melissa at 207-577-5303 for assistance.

If, for some reason, you are unable to submit a maintenance request on the portal, please call Jamey at 207-754-7000.

Emergency Maintenance Requests

Please call Jamey at 207-754-7000. If you do not reach him directly, please call our 24/7 Emergency Answering Service at (207) 829-1177 and leave your name, building name with apartment number, a short description of the problem, and your phone number with the agent. An on-call person will respond.

Please call Melissa 207-577-5303 if you have any questions about your rent, accessing the tenant portal, or have any concerns with neighbors, etc.  If you do not reach Melissa directly and need immediate assistance, please call Jamey.

Basements/Storage Areas

If you have a property in any of these areas, be sure to clearly mark it with your name and apartment number. Any unmarked items will be removed and donated or disposed of as we maintain these spaces. We hope that by periodically cleaning out these areas we can make them more accessible. 

Hallways

We are always working to beautify common areas and meet fire safety regulations. Please do your share by keeping hallways clear at all times. Hallways may not be used for storage or for trash/recycling bags or containers. A small and well-organized place for boots/shoes is acceptable.

Balconies, Patios & Outdoor Areas

We are fortunate to have outdoor spaces for resident use at many of our properties. To maintain the tidiness of our properties, we have a few guidelines which should be followed by all.

• Outdoor areas are not designed for the storage of trash or recyclables at any time.
• A grill is allowed when permitted by local regulations.
• A couple of chairs, a small table, plants, and decorations are also allowed as long as they enhance the appearance of the property and do not interfere with grounds maintenance.
• Toys and other belongings should not be left out when not in use.
• Bikes should be put away properly when not in use.

Should you have any questions about what would be acceptable for balconies, patios, or other outdoor areas, please contact Jamey. 

Trash Service

Please place all trash in a securely tied trash bag before putting in dumpsters or trash rooms. Trash bags should not be left in hallways or outside at any point. If you leave your apartment with a trash bag, proceed immediately to the dumpster or trash room. 

All furniture or other items to be disposed of other than household trash should be disposed of properly by the tenant at the appropriate city collection site.

The condition of the dumpster areas and trash rooms depends first on you, the tenant. By ensuring that your bags are securely tied and properly put away, we can have an area we can all be proud of.

DO NOT PANIC! REMAIN CALM! THINK!

If you discover a fire:

Rescue – Get everyone out of fire area/room.
Confine – Close all doors as you exit. Close windows if possible.
Alert – Pull manual alarm to alert others.
Alarm – Call 911 from a safe area.
Evacuate – Proceed to nearest safe exit.

If you hear a fire alarm:
Confine – Close all doors and windows in room.
Evacuate – Go to the nearest safe exit.

If someone requires help (cannot walk, see or hear):

• Ensure that they are responding.
• Assist them to an area of refuge.
• Be sure to inform fire crews as to the location of residents or employees who require help to evacuate.

Important Notes:

• Dial 911 giving your name, address, telephone number, and location of the fire and if there are fire victims!
• Do not prop hallway doors open.
• Know where all exits are.
• Do not attempt to extinguish the fire unless a manual alarm has been sounded first.
• Confine! Isolate! Keep fire and smoke from spreading.

Notice to Vacate

You must give your notice to vacate a minimum of thirty-days prior to your move-out date. Please enter your notice to vacate on your tenant portal.

Automatic Payments

Please go on to your tenant portal and make sure you stop all payments associated with your account. Please do not delete payment account information where you would like the security deposit will be sent. If you have more than one account in the system, please delete all others, so there is no confusion. 

Mail Forwarding

File a change of address with the United States Postal Service so that your mail may be forwarded to your new address.

Utilities

Notification must be given to the utility companies so that the tenant’s name is taken off the account and the final payment may be made.

Vacating

Remove everything from the apartment. Do not put any furniture or mattresses beside or into the dumpsters. You may dispose of such items at a city collection site. 

Do not try to patch any holes in the walls. It is easier for us to do these repairs than cover up mismatches in colors, etc. 

Please leave your apartment thoroughly cleaned with all building, unit, and mailbox keys in a kitchen drawer and notify us via text or call when you vacate the unit. If you have any garage door openers or parking passes, kindly leave them with your keys. 

If items are left in the apartment or inappropriately placed on the side/inside in the dumpster,  you will be charged for their removal.

Your Security Deposit will be returned in full provided all the terms and conditions of the lease are satisfied including the following:

1. Full term of Lease has expired.
2. Notice was given a full 30 days prior to move out.
3. No damage to property beyond fair wear-and-tear. Cleaning is not considered normal wear and tear.
4. Entire apartment, including range and oven, exhaust fan, refrigerator, bathroom, tub/shower, sinks, closets and cabinets are to be left clean.
5. No stickers, scratches or holes in walls or ceiling. Small nail holes for pictures are permissible. We pro-rate painting on the basis of 4 years.
6. No indentations in wood or tiled resilient flooring.
7. All carpets and or hardwood floors should be cleaned and free of trash and personal property. There shall be no special spotting required. There shall be no tears, stains, burns of any type of damage other than normal use. We recommend vacuuming/mopping weekly.
8. No delinquent rent or unpaid charges.
9. All keys are left at move-out. Security deposit will be forfeited for the failure to return keys.
10. All debris and rubbish are disposed of properly. 

If your apartment is not returned in clean condition you will be assessed a cleaning fee.

The cost of labor and materials for cleaning, painting and repairs beyond normal wear and tear will be deducted from security deposit.

Unpaid rent and charges will be deducted from your security deposit. 

NOTE: Refunds will be returned electronically to your established payment account. Your refund will be sent within 30 days after all keys have been returned and you have notified us that you have vacated the unit.

Referrals

Do you know someone who would make a good neighbor? We believe that word of mouth leads to the acquisition of great residents. We would like to reward you for spreading the word. For any referral that leads to a signed lease agreement at one of our buildings would like to give you a hundred dollar credit. Please refer potential neighbors to Melissa at 207-577-5303 and let us know you sent them.